Payment and Security

PAYMENT

Finca Collections accepts Visa, MasterCard, American Express, and Discover Card.

Once we have received your order, we will email an Order Confirmation and your credit card will be charged the applicable purchase price. The Order Confirmation will include the product(s) you ordered, the order number, price, and billing with shipping addresses. 

Finca Collections takes reasonable measures – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Finca Collections uses Secure Sockets Layer (“SSL”) encryption on all web pages where personal information is collected. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit to us. Any transmission is at your own risk, and we cannot be held liable.

PRICES AND TAXES

All prices are displayed in U.S. Dollars. Finca Collections reserves the right to modify prices and shipping costs at any time without prior notice. 

Actual shipping costs and applicable taxes will be reflected on the payment page before you place your order and will also appear on the email you receive after placing the order.

Finca Collections will collect sales tax for all orders shipping within California. The actual sales tax associated with your purchase will be calculated at the time your order is to be shipped. Thereafter, you will receive an email advising that the order has shipped. 

PRODUCT AVAILABILITY AND PRE-ORDERS

At Finca Collections we strive to keep our website catalog product availability up to date. 

Products that are unavailable for immediate delivery may display a “Pre-Order” or “Sold Out” notice.

Pre-Order products are available to order but not to ship immediately. Estimated ship dates are provided on the product page. These are estimated ship dates and may change due to the production schedule. 

Sold Out products are either discontinued or do not have an estimated ship date yet and may be available for Pre-Order again.

Please contact us if you wish to be placed on a wait list for a specific product.

Finca Collections reserves the right to change the products listed on the website without prior notice.

PRODUCT IMAGES

We have made every effort to display as accurately as possible the colors and images of our products on the website as they appear in real life. There may be slight color variations or design details due to different dye lots, handmade artisanal designs, lighting, or display monitor colors.

GUARANTEE, CARE AND LOOSE THREADS

All our items are handmade, and hand dyed by artisans, causing variations in color, texture, exact dimensions and small details. On occasion, a small end thread may be visible. These are considered part of the handmade process and not defects. Carefully push the thread back into the weave using a blunt pointed instrument. If the thread is long and does not continue back into the weave, you can carefully trim with sharp scissors. Please take note that you should never cut into structural threads that can cause the design to unravel.

We recommend following the cleaning directions on each of the products.

Due to the nature of our products, we do not offer a guarantee.